Legal Terms » Merchant Agreement

Merchant Agreement

Last Updated: February 23, 2026. For an overview of Cigar and Bourbon Tickets’s various legal terms and policies, click here.

This Merchant Agreement and the rights and obligations contained in it are in addition to and are incorporated into the Cigar & Bourbon Tickets Terms of Service (“Terms of Service”). Nothing in this Merchant Agreement will be interpreted to limit, change, or waive any terms of the Terms of Service or our Privacy Policy. However, if there is any inconsistency between the Terms of Service and this Merchant Agreement, this Merchant Agreement will control.

Capitalized terms that are not defined in this Merchant Agreement have the definition provided in the Terms of Service. In addition, the headings and subheadings throughout this Merchant Agreement, including the italicized text following each, are for convenience only and will not restrict or affect any provisions, and are not legal guidance. When we say “may,” has the right, is permitted, is authorized, or is allowed to do something in this Merchant Agreement, it means we may, but are not obligated to, exercise the applicable rights or options or take the applicable action, as we determine in our sole discretion. Any determinations, decisions, or beliefs by us under this Merchant Agreement may be made by us in our sole discretion. As used in this Merchant Agreement, “including” means “including, but not limited to.” When this Merchant Agreement says that you “will” take an action, this means that you are agreeing to take the action and that you must take that action.

Please read this entire Merchant Agreement and our Terms of Service thoroughly, as they may affect your rights. This Merchant Agreement contains important information regarding payments, refunds, and restricted events, and the Terms of Service contain provisions for dispute resolution, including binding arbitration and a class action waiver, that apply to this Merchant Agreement.

1. Who We Are.

1.1 About Us. Welcome to Cigar & Bourbon Tickets! We’re glad you’re here!

We’re a ticketing, registration, and membership platform dedicated to connecting communities through live events, with a focus on the cigar, bourbon, and spirits lifestyle. Through our platform and other services, we empower organizers and attendees across the United States to create, discover, share, and register for events.

Cigar & Bourbon Tickets LLC is a limited liability company organized under the laws of the State of California, with its principal place of business at 8821 Aviation Blvd Unit 88271, Los Angeles, CA 90009 USA (“Cigar & Bourbon Tickets,” “we,” “us,” or “our”). When this Merchant Agreement mentions “Cigar & Bourbon Tickets,” “we,” “us,” or “our,” it refers to Cigar & Bourbon Tickets LLC and its Affiliates (defined in the Terms of Service) and subsidiaries, and each of its and their respective officers, directors, agents, partners, and employees.

1.2 Cigar & Bourbon Tickets Services. Here’s a summary of our services.

1. Ticketing Services: We provide you and other Organizers a platform to sell tickets, registrations and other items, receive payments for your events, and invoice clients for professional services using our built-in invoicing tools (the “Ticketing Services”).
2. Marketing and Operational Services: You may from time to time utilize additional services including onboarding support, account management, and marketing and promotion services. Marketing services currently include Paid Promotional Placements, which allow Organizers to purchase premium visibility for their events on the Platform in designated positions such as homepage pins, promoted carousels, and city page spotlights (collectively, “Marketing and Operational Services”). Promotional placement pricing, duration, and fairness limits are described in the Terms of Service and displayed at the time of purchase within the Dashboard. All Marketing and Operational Services will be provided as we determine and will be subject to the Terms of Service, this Merchant Agreement, and any separate written agreement we determine is necessary. In the event of a conflict between the separate written agreement and this Merchant Agreement, the Merchant Agreement will control. Promotion fees are charged at the time of purchase via Stripe. All fees for Marketing and Operational Services are non-refundable once the service has been activated.
3. Organizer Services: When “Organizer Services” is used in this Merchant Agreement, it means both the Ticketing Services and the Marketing and Operational Services. For clarity, Organizer Services, among other types of Services, are included in the meaning of “Services” under the Terms of Service.

2. Our Merchant Agreement.

2.1 Purpose and Scope. This is what you are agreeing to.

This Merchant Agreement sets the terms and conditions for your use of the Organizer Services. Users of our Organizer Services may be collectively referred to in this Merchant Agreement as “you” or “your.”

By using the Organizer Services or registering as an Organizer, you are agreeing to the terms and conditions of this Merchant Agreement, the Terms of Service, and our Privacy Policy, without modification, and entering into a binding contract with us that governs our Organizer Services and your use of the Organizer Services. Do not use the Organizer Services or register as an Organizer if you do not agree to the terms and conditions of this Merchant Agreement, the Terms of Service, or our Privacy Policy.

3. Eligibility for Organizer Services.

3.1 Eligibility. Please make sure you’re eligible before using our Organizer Services.

To use the Organizer Services, you must: (a) have the authority to enter into this Merchant Agreement on your own behalf or on behalf of the entity using the Organizer Services; (b) comply with our Terms of Service and all applicable laws; and (c) review and agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (collectively, the “Stripe Agreements,” which Stripe may modify from time to time) and any other required third party agreement, if applicable.

All information you submit must be truthful, accurate, and complete, and you must promptly notify us of any changes.

We can approve or deny your registration for the Organizer Services, limit, suspend, or terminate your access to the Organizer Services, and/or place transactional limits on payouts at any time, for any reason, with or without notice. We can also change these eligibility requirements at any time.

3.2 Additional Registration Data. We may need some additional information from you.

After registering for the Organizer Services, we may require you to provide additional information about yourself, the entity you represent (if any), and the principals/beneficial owners of the entity you represent (if any) (collectively, “Additional Registration Data”). As an example, Additional Registration Data may include current address, doing business as (DBA) names, description of products, website address, bank account or other payment account information, tax identification numbers, date of birth, passport or drivers license number, country of origin, copies of government identification documents, and other personal information.

We may use this information to verify your identity, the validity and/or legality of your transactions, and/or whether you qualify to use the Organizer Services. You must: (a) promptly provide accurate and complete information and (b) regularly and quickly update this information to make sure it remains accurate and complete.

3.3 Disclosure Authorization. We may need to share your information with third parties who help us provide services to you.

We may share Registration Data, Additional Registration Data, and information about events and use of the Services with our Payment Processor Partners, the Card Schemes and Alternative Payment Frameworks (as each are defined below), and with your bank or other financial institution, if the Services involve these third parties. You also authorize us to verify your Registration Data and Additional Registration Data, and conduct due diligence on you through third parties, including third-party credit reporting agencies.

3.4 Failure to Provide. Be sure to provide us with all information that we request so you don’t lose access to our services or your payouts.

You are not entitled to receive any payments from tickets, registrations, or other items sold from us or our Payment Processor Partners unless and until you provide full and accurate Registration Data and Additional Registration Data. We reserve the right to suspend or terminate your Cigar & Bourbon Tickets account and/or your access to the Organizer Services, and to withhold any payments otherwise due to you, if we believe that your Registration Data or Additional Registration Data is inaccurate or incomplete.

3.5 Prohibited Merchants; Prohibited Events; Prohibited Transactions. We can’t do business with certain people and entities.

Prohibited Merchants. By registering for the Organizer Services and accepting this Merchant Agreement, you represent and warrant that:

1. you are not located in, and you are not a national or resident of, any country for which the United States, United Kingdom, European Union, Australia or Canada has embargoed goods and/or services similar to our Services (“Restricted Countries”);
2. you are not a person or entity or under the control of or affiliated with a person or entity that appears on the U.S. Office of Foreign Assets Control’s Specially Designated Nationals List, Foreign Sanctions Evaders List or Palestinian Legislative Council List; appears on the U.S. Department of State’s Terrorist Exclusion List; appears on the Bureau of Industry and Security’s Denied Persons List; appears on the Consolidated List of Targets published by the U.K. HM Treasury; appears on the Consolidated List published by the A.U. Department of Foreign Affairs and Trade; or is subject to sanctions in any other country; and
3. you are not listed in the MasterCard MATCH terminated merchant database or Visa terminated merchant file and your right to access each Card Scheme and each Alternative Payment Framework is not revoked or suspended.

If we determine that you fall into any of the categories above, you are a “Prohibited Merchant.”

Prohibited Events. You may not post events to the Cigar & Bourbon Tickets Properties or engage in activities through the Organizer Services that:

1. violate or help violate any applicable local, state, provincial, national or other law, rule or regulation;
2. are prohibited under the Payment Scheme Rules;
3. contain any Content that violate the Terms of Service or the Cigar & Bourbon Tickets Community Guidelines; or
4. take place in Restricted Countries or restricted regions, which include (but are not limited to) Iran, North Korea, Syria, Crimea, Donetsk People’s Republic, and Luhansk People’s Republic. Also, you must have our prior written approval to post events in Cuba or Russia because additional licensing requirements may apply.

If we determine that an event falls into any of the categories above, it is a “Prohibited Event.”

Prohibited Transactions. You may not process any of the following transactions, and you represent and warrant that you will not submit for processing any of the following:

1. any transaction that violates or is considered “high risk” (or another restricted category) by the Payment Scheme Rules, including any transaction involving certain adult content or activities, illegal goods or services (including cannabis), paraphernalia associated with any illegal goods or service, crypto-currency purchases, raffles, sweepstakes, or gambling;
2. any fraudulent or criminal transaction;
3. any transaction that would be a “restricted transaction” as defined in the Unlawful Gambling Enforcement Act of 2006 or Regulation GG; or
4. any transaction that is unrelated to your events or services on the Cigar & Bourbon Tickets Properties. For clarity, our payment processing services may only be used for the purchase of tickets or registrations for your events, to sell items or solicit donations directly related to such events, or to process invoice payments for services you have provided through the Platform’s Marketing Services feature.

If we determine that a transaction falls into any of the categories above, it is a “Prohibited Transaction.”

4. Suspension and Termination of Organizer Services; Survival of Obligations.

4.1 Suspension and Termination. Here are reasons why we might need to suspend or terminate your access to the Organizer Services.

We may suspend or terminate your and your Affiliates’ ability to participate on the Cigar & Bourbon Tickets Properties as an Organizer and/or to receive payments at any time and for any reason, including if:

1. you become ineligible for the Services or violate any provision of this Merchant Agreement, the Terms of Service, or any other Cigar & Bourbon Tickets policy applicable to you;
2. you or any of your affiliates do not make payments owed to us on time;
3. our Payment Processor Partners or Card Schemes refuse to facilitate payments to you or to engage in services involving you;
4. we are served with legal process seeking to attach or garnish any of your funds or property in our possession;
5. we learn that you have granted a right to assignment of payments to any party, for any reason; or
6. you are a Prohibited Merchant, have organized Prohibited Events, and/or process or submit Prohibited Transactions.

4.2 Organizer Termination. You can delete your account, but you’ll still be bound by your agreements with us.

You may stop participating as an Organizer at any time by deleting your account in accordance with the Terms of Service. If you delete your account, you are still bound by this Merchant Agreement and any other Cigar & Bourbon Tickets policy that applies to you, as well as any other written agreement you may have with us.

4.3 Effect of Termination. Let’s make sure we each have what we’re owed.

If either party terminates this Merchant Agreement, we (through our Payment Processor Partners) will, within a reasonable time, pay any amounts owed to you, as long as the payments are permitted by applicable laws, regulations, and orders. We may hold funds we owe you, pursuant to Section 6.2 “Deductions, Setoffs, and Reserves,” to make sure that there are no Chargebacks, refunds, credits, balances owed to us, or other deductions that should be made from the funds we owe you. We will otherwise have no further payment obligations to you.

4.4 Continued Obligations. Some terms will still be effective even after termination.

All provisions of this Merchant Agreement that by their nature should survive termination of this Merchant Agreement will survive (including your obligations related to refunds, payments, and Chargebacks [defined below]).

5. Payment Processing.

5.1 Payment Processor Partners. We partner with third-party payment processors to facilitate your transactions.

As part of the Organizer Services, we provide tools to help you sell tickets, registrations, and other items to Consumers interested in your events, as well as invoice clients for professional services. To facilitate payments for you, we partner with third-party payment processors and/or merchant acquirers (“Payment Processor Partners”).

You and we are subject to the rules and regulations of our Payment Processor Partners. In certain cases, you may be required to enter into separate agreements with our partners (“Payment Processor Agreements”) to receive payments.

Stripe, Inc. (“Stripe”) is one of our Payment Processor Partners that may facilitate payment processing services for you. When you agree to this Merchant Agreement or continue to operate as an Organizer on Cigar & Bourbon Tickets, you also agree to the Stripe Connected Account Agreement and the Stripe Services Agreement. For us to enable payment processing services through Stripe, you must provide us accurate and complete information about you and your business, and you authorize us to share it and transaction information with Stripe.

5.2 Payment Processing. This is the payment processing method that Organizers on our platform will use to collect proceeds for tickets or registrations they sell to Consumers.

When you use Cigar & Bourbon Tickets Payment Processing, payments are processed directly through your connected Stripe account via Stripe Connect using the Direct Charges model. Consumers (or invoice recipients) pay the ticket price, membership price, or invoice amount set by you, plus a service fee charged by Company. The full ticket price, membership price, or invoice amount is deposited directly into your Stripe account. Company’s service fee is collected as part of the transaction. You are responsible for any Stripe processing fees as outlined in the Stripe Services Agreement.

5.3 Chargebacks and Reversals. You are responsible for credit card chargebacks and other transaction reversals in connection with your events.

Credit card chargebacks and transaction reversals (collectively, “Chargebacks”) can occur, including when a Consumer disputes a transaction with a Card Scheme or Alternative Payment Framework. As an Organizer, you are responsible for paying and reimbursing us promptly and fully for any Chargebacks in connection with your Event Proceeds or other payments and for all related credit card association, payment processing, re-presentment, penalty and other fees (together with Chargebacks, “Chargeback Costs”) that we, our Payment Processor Partners, or any of our other partners incur in connection with your Chargebacks.

5.4 Payment Scheme Rules. You must always comply with the rules of the payment networks that you use.

You must comply with the rules and regulations published by the Card Schemes and Alternative Payment Frameworks (collectively, the “Payment Scheme Rules”). The Payment Scheme Rules are publicly available for you to review and may change from time to time.

5.5 In-Person Payment Methods. The Platform supports several payment methods for at-the-door and on-site sales.

The Platform supports the following in-person payment methods through the Door Management web app and the CBT Organizer mobile application. All in-person sales are subject to the same Service Fee structure as online sales. In-person payment processing fees are governed by the Stripe Services Agreement and may differ from online processing fees. Use of any in-person payment method requires an active Stripe Connected Account.

(a) QR Code Payment. The Platform generates a Stripe Checkout QR code on your device that the Consumer scans with their personal device. The Consumer completes payment on their own device using their preferred payment method. No card data is processed by, transmitted through, or stored on your device or the Platform. This method requires no additional hardware.

(b) Tap to Pay (NFC). Through the CBT Organizer mobile application, you may accept contactless card and digital wallet payments using a compatible smartphone’s near-field communication (NFC) capability. Tap to Pay transactions are processed by Stripe through the Tap to Pay framework. Tap to Pay availability is region- and device-restricted; you are responsible for confirming that your device and operating region support Tap to Pay before relying on this method. No card data is stored on your device or the Platform.

(c) Stripe Terminal Card Readers. You may pair compatible Stripe Terminal hardware (such as Stripe Reader M2 or BBPOS WisePOS E) with the Platform’s Door Management interface for traditional swipe, dip, and contactless card payments. Hardware must be purchased separately from Stripe or an authorized reseller. The Platform does not sell, rent, or warrant payment hardware. Responsibility for compliance with the Payment Card Industry Data Security Standard (PCI-DSS) for card-present transactions rests with Stripe as the payment processor; you do not handle, transmit, or store cardholder data when using Stripe Terminal hardware in conjunction with the Platform.

(d) Cash and Comp Sales. You may record cash payments and complimentary (comp) ticket issuance through the Platform’s Door Management web app and the CBT Organizer mobile application for inventory, attendance, and check-in purposes. The Platform does not facilitate cash settlement, generate cash receipts, or process cash refunds. You are solely responsible for collecting, accounting for, and securing cash payments, for issuing any cash refunds, and for compliance with applicable tax and reporting obligations.

(e) Walk-Up Account Linking. Tickets sold at the door through any in-person payment method are automatically linked to the Consumer’s account on the Platform if the Consumer subsequently registers using the same email address. You agree that this linking does not transfer your obligations as the seller of record for the original transaction.

6. Fees, Deductions, and Reserves.

6.1 Fees. Here’s an overview of our fee structure.

Company charges a service fee of 3.4% + $0.99 per transaction on each ticket purchase, membership purchase, or invoice payment. This service fee is paid by the Consumer (or invoice recipient) and is added to the ticket price, membership price, or invoice total at checkout. Organizers receive virtually 100% of the ticket price, membership price, or invoice amount they set. CBT does not deduct any platform commission from the Organizer’s price. Payment processing fees charged by Stripe (including standard processing fees and, for recurring memberships, Stripe’s nominal billing usage fee of approximately 0.7%) are the responsibility of the Organizer as outlined in the Stripe Services Agreement. Current fees can be found on our Pricing page. Fees may change from time to time with respect to transactions that occur following the change.

6.2 Association Member Rates. Verified association members may qualify for reduced service fees.

Company may establish partnership agreements with industry trade associations (“Association Partners”) under which verified members receive a reduced service fee rate. If you are a verified member of an Association Partner, the reduced rate applies to transactions involving your events, memberships, and invoices. The reduced service fee is paid by the Consumer and does not affect your payout — you still receive 100% of the price you set. To claim your association membership, navigate to Settings → Associations in your Dashboard. Reduced rates activate upon claim submission and are subject to background verification. If Company is unable to verify your membership, the standard service fee rate will apply. Association member rates are valid for the duration of your active membership with the Association Partner and may be modified or discontinued by Company with 30 days’ advance notice.

6.3 Association Branding and Co-Marketing. Association Partners grant limited branding rights upon partnership.

Upon entering into a partnership agreement, Association Partners grant Company a non-exclusive, royalty-free license to display the Association Partner’s name, logo, and trademarks on Company’s website, partner directories, marketing materials, and social media for the purpose of identifying the partnership and promoting the association member benefit. This license is effective for the duration of the partnership and terminates within 30 days of partnership termination. Association Partners retain all ownership rights in their intellectual property. Co-branded materials require mutual written approval. Terms governing Association Partner branding are further described in the Terms of Service.

6.4 Deductions, Setoffs, and Reserves. We have the right to reserve and/or offset payout amounts in certain situations.

We reserve the right to deduct from Event Proceeds any Chargeback Costs, refunds, credits, and any amounts you owe to us. We may also retain Event Proceeds to fund a reserve as necessary to secure the performance of your obligations under this Merchant Agreement or to protect against illegal, fraudulent, or improper activity.

7. Promotional Placement Terms.

7.1 Availability. Promotional placements are available to eligible Organizers.

Paid promotional placements are available to Organizers with an active, non-suspended account and a connected Stripe payment account in good standing. Company reserves the right to limit, suspend, or revoke access to promotional placements at any time, for any reason.

7.2 Content Standards. Promoted events must comply with all Platform policies.

Promoted events must comply with all Platform policies, including the Terms of Service and Community Guidelines. Company reserves the right to remove any promotion that features misleading, inaccurate, or policy-violating content without refund.

7.3 Performance Data. We provide analytics for your promotions.

Company provides promotional performance data (impressions, clicks, and referrer sources) to Organizers who have purchased placements. This data is provided for informational purposes and Company makes no guarantees regarding the accuracy of analytics data or the performance outcomes of any promotion.

7.4 No Guaranteed Results. Promotional placements increase visibility but do not guarantee sales.

Promotional placements increase the visibility of your event listing but do not guarantee any specific number of views, clicks, ticket sales, or attendees. Company is not responsible for the commercial performance of promoted events.

7.5 Account Status. Promotions are subject to your account status.

If your Organizer account is paused, suspended, or terminated, any active promotions will be paused or deactivated accordingly. Promotions will not be refunded or extended due to account suspension or termination resulting from policy violations.

7.6 Social Media Cross-Promotion Perk. Select premium plans may include social media cross-promotion as a courtesy benefit.

Certain premium promotional plans may include, as an added courtesy benefit, automated cross-promotion of your event on Company’s official social media channels (e.g., the Cigar & Bourbon Tickets Facebook Page and Instagram account). This cross-promotion: (a) is provided as a complimentary perk and is not a guaranteed deliverable of the promotional plan; (b) may be modified, delayed, declined, or discontinued by Company at any time, for any reason, without prior notice; (c) does not constitute a separate service and its absence does not diminish the value of the purchased promotional placement; and (d) does not entitle you to any refund, credit, extension, or other compensation in the event that the cross-promotion is not executed, is delayed, or is removed. Company retains sole discretion over the content, timing, format, platform selection, and duration of any social media posts made under this perk.

8. Refunds.

8.1 Handling Refunds. It is your obligation to handle refunds and settle refund disputes.

All sales are ultimately made by you, and the Consumers are your customers. You are responsible for the funding and processing of refunds. Since payments are processed directly to your Stripe account via Direct Charges, all refund requests must be handled by you. Company does not hold your funds and cannot process refunds on behalf of Organizers. Regardless of what payment method is selected, all disputes regarding refunds are between you and your Consumers.

8.2 Refund Policy. You must have a refund policy that complies with our requirements.

You must set a refund policy and communicate it to Consumers for each event. You must make sure that your refund policy complies with our Organizer Refund Policy Requirements, which are incorporated into this Merchant Agreement. You must apply your refund policy in compliance with those Requirements and this Merchant Agreement.

8.3 Ticket Transfers. Attendees may transfer tickets by editing attendee information.

Our Platform provides Consumers with the ability to edit the attendee information (name and email address) on their tickets through their account dashboard. This self-service feature effectively allows ticket transfers between individuals. You acknowledge that Company does not mediate or control ticket transfers between Consumers. If you wish to communicate specific transfer policies, restrictions, or deadlines to your Consumers, you are responsible for clearly stating those policies on your event page. We recommend using the Event FAQ feature on your event listing to communicate your transfer and refund policies to attendees. Company is not liable for any disputes arising from ticket transfers between Consumers.

8.4 Donation Tickets. You may offer flexible-amount donation tickets for your events.

Our Platform allows you to create donation-type tickets where Consumers choose the amount they contribute. When offering donation tickets, you are responsible for: (a) setting an appropriate minimum donation amount; (b) providing clear suggested donation amounts to guide Consumers; (c) accurately representing any fundraising goal and its intended use; and (d) complying with all applicable laws regarding charitable solicitations and donations. If you display a fundraising goal, you acknowledge that reaching or exceeding the goal does not create any obligation by Company. The service fee described in Section 6 is calculated based on the actual donation amount selected by the Consumer. Donation amounts are subject to the same refund policies as regular ticket purchases as described in Section 8.

8.5 Access-Controlled Tickets. You may create password-protected tickets with access codes.

Our Platform allows you to create tickets that are hidden from public view and require Consumers to enter an access code (password) before the ticket becomes visible and purchasable. You are solely responsible for: (a) creating and managing access codes; (b) distributing access codes to your intended recipients; (c) communicating any restrictions or conditions associated with access-controlled tickets; and (d) handling any disputes arising from unauthorized sharing or misuse of access codes. Company does not monitor, restrict, or control the distribution of access codes and is not liable for any unauthorized access resulting from shared codes.

8.6 Group Discounts. You may offer automatic quantity-based discounts on tickets.

Our Platform allows you to configure automatic group discounts that apply a percentage reduction when a Consumer purchases a minimum number of tickets in a single order. You are responsible for setting the minimum quantity threshold and discount percentage. Group discounts are applied automatically at checkout and do not require a promo code. You may change or remove group discount settings at any time, but changes will not affect orders that have already been completed. The service fee described in Section 6 is calculated based on the discounted ticket price.

8.7 Scheduled Ticket Sales. You may set future on-sale dates for your tickets.

Our Platform allows you to set a future date and time at which tickets become available for purchase. Before the scheduled on-sale time, tickets are visible on the event page but are not purchasable. You are responsible for setting accurate on-sale dates and communicating them to your audience. Company does not guarantee that the Platform will be available or functioning at the exact moment a scheduled sale begins and is not liable for any technical issues that may affect ticket availability at the scheduled time.

8.8 Buy One Get One (BOGO) Promotions. You may offer BOGO deals on your tickets.

Our Platform allows you to configure Buy One Get One promotions that automatically add a companion ticket to qualifying purchases. You may set the companion ticket as free, a flat discount, or a percentage discount. You control the BOGO pool size (maximum number of companion tickets available) and the maximum number of companion tickets per order. You are solely responsible for: (a) the financial impact of BOGO promotions on your event revenue; (b) accurately communicating BOGO terms to your attendees; (c) ensuring BOGO promotions comply with all applicable consumer protection and promotional offer laws in your jurisdiction; and (d) honoring all BOGO companion tickets that were issued during a valid promotion period. BOGO promotions and Group Discounts (Section 8.6) are mutually exclusive per ticket type — enabling one disables the other. Company is not responsible for lost revenue resulting from misconfigured BOGO promotions.

8.9 Private Events. You may restrict access to your event listings.

Our Platform allows you to designate events as private. Private events are not displayed in public search results, category pages, city listings, or your organizer profile on the Platform. Private events are accessible only via a direct URL that includes a secure access token. You are solely responsible for: (a) distributing private event links to your intended audience; (b) managing the confidentiality of your private event links; and (c) understanding that anyone who receives the private event link can view the event page and purchase tickets. Company does not monitor or control the distribution of private event links. Company is not responsible for unauthorized access to private events resulting from shared links. Private event attendee data is subject to the same data handling obligations described elsewhere in this Agreement.

8A. Marketing Services and Invoicing.

8A.1 Invoicing Tools. You can use our invoicing tools to bill clients for services you provide.

Our Platform provides invoicing tools that allow you to create and send invoices to clients (“Invoice Recipients”) for marketing services, consulting, sponsorship packages, and other professional services you offer. These tools are provided as part of the Organizer Services for your convenience. Company is not a party to any agreement between you and your Invoice Recipients regarding the services you provide.

8A.2 Service Responsibility. You are solely responsible for the services you offer and invoice for.

You are solely responsible for: (a) the scope, quality, delivery, and fulfillment of any services you offer and invoice for through the Platform; (b) accurately describing the services on each invoice; (c) communicating service terms, timelines, and deliverables to your Invoice Recipients; (d) resolving any disputes, complaints, or claims from Invoice Recipients regarding the services you have provided or failed to provide; and (e) complying with all applicable laws and regulations in connection with the services you offer. Company does not review, endorse, guarantee, or assume any responsibility for the services you offer.

8A.3 Invoice Payment Disputes. You handle all invoice-related disputes with your clients.

All disputes regarding invoiced services, including but not limited to disputes over service quality, scope, timeliness, non-delivery, or pricing, are solely between you and the Invoice Recipient. Company will not mediate, arbitrate, or resolve such disputes. Since invoice payments are processed directly to your Stripe account via Direct Charges, all refund requests related to invoiced services must be handled by you. You are responsible for any Chargebacks arising from invoice payments, including all associated Chargeback Costs as described in Section 5.3.

8A.4 Invoice Recipient Data. You are responsible for the data you submit about your clients.

When you create an invoice, you provide client information (business name, contact name, and email address) to the Platform. You represent and warrant that: (a) you have the right to provide this information to the Platform for the purpose of sending invoice notifications and processing payments; (b) the information you provide is accurate and complete; and (c) you will comply with all applicable data protection and privacy laws in connection with the personal information of your Invoice Recipients. You are solely responsible for any claims arising from the unauthorized or inaccurate submission of Invoice Recipient data.

8B. Third-Party Integrations and Social Media Auto-Posting.

8B.1 Third-Party Service Connections. You may connect third-party services to enhance your use of the Platform.

Our Platform offers optional integrations with third-party services including but not limited to Meta Platforms (Facebook and Instagram), Twilio (SMS messaging), and Mailchimp (email campaigns). By connecting a third-party service to your account, you: (a) authorize Company to interact with that service on your behalf as necessary to provide the requested functionality; (b) represent that you have the authority to connect the third-party account; and (c) agree that your use of third-party services remains subject to those services’ respective terms of service and policies.

8B.2 Social Media Auto-Posting. You may enable automatic posting of events to your social media accounts.

Our Platform allows you to connect your Facebook Page and/or Instagram Business account to enable automatic posting of event details when events are published. By enabling auto-posting, you: (a) authorize Company to publish event information (including title, date, time, venue, description, featured image, and ticket link) to your connected social media accounts via the Meta Graph API; (b) are solely responsible for all content posted through this feature and for compliance with Meta’s terms of service, community standards, and advertising policies; (c) acknowledge that Company does not guarantee successful delivery of auto-posts due to factors outside its control, including but not limited to Meta API changes, rate limits, token expiration, or content policy enforcement by Meta; and (d) may disable auto-posting or disconnect your accounts at any time through your Dashboard settings.

8B.3 Disconnection. You may disconnect integrations at any time.

You may disconnect any third-party integration at any time through your Dashboard settings. Disconnecting removes Company’s authorization to interact with the third-party service but does not delete content already posted to or data already transmitted to those platforms. Previously posted content and transmitted data must be managed directly on the respective third-party platform.

8C. AI-Powered Tools.

8C.1 AI Event Description Generator. You may use AI to help write event descriptions.

The Platform provides an optional AI-powered tool that generates event descriptions based on event details you provide, including title, category, venue, city, and date. This tool is powered by a third-party artificial intelligence service (Anthropic) and is offered as a convenience to assist with event creation.

8C.2 Organizer Responsibility. You are responsible for all published content.

AI-generated descriptions are suggestions only. You are solely responsible for reviewing, editing, and approving all event content before publishing. You represent and warrant that all published event descriptions — whether AI-generated, manually written, or a combination thereof — are accurate, truthful, and comply with all applicable laws and Platform policies. Company is not liable for any inaccuracies, misrepresentations, or claims arising from AI-generated content that you publish.

8C.3 Data Transmission. Event details are sent to AI service providers.

By using the AI Description Generator, you consent to the transmission of event details (title, category, venue, city, date, and any additional notes you provide) to third-party AI service providers for the purpose of generating a description. This data is processed in accordance with our Privacy Policy and the third-party provider’s applicable terms.

8D. Membership Management.

8D.1 Membership Offerings. You are responsible for all aspects of the memberships you create and sell.

When you offer recurring memberships through the Platform, you are solely responsible for: (a) accurately describing the tier, pricing, billing frequency, and included benefits on the membership listing page; (b) delivering and fulfilling all benefits as described; and (c) maintaining current and accurate membership information. Company provides the technology to sell, manage, and bill memberships but does not guarantee, endorse, or assume responsibility for the delivery of membership benefits.

8D.2 Modifying Membership Benefits. You may update your memberships, but existing members are protected through their current billing cycle.

You may modify membership benefits, tier names, pricing, or other terms at any time. However, modifications are subject to the following requirements: (a) Current Cycle Protection — any benefits in effect at the time a member’s most recent billing cycle was charged must be honored through the end of that billing period; you may not retroactively reduce or revoke benefits for a period a member has already paid for; (b) Prospective Changes Only — all benefit modifications take effect at the start of each affected member’s next billing cycle, not during a cycle already in progress; and (c) Good Faith Modifications — repeated, material reductions to membership benefits within a short period may be considered a violation of this Agreement and may result in account review or suspension under Section 4.

8D.3 Member Notification of Changes. Members must be notified when you change their membership benefits.

When you modify the benefits, pricing, or terms of an active membership tier, you must provide reasonable advance notice to all active subscribers of that tier before their next renewal date. Company may, at its sole discretion, automatically notify affected members on your behalf via email when a membership product is modified. You acknowledge and consent to such notifications. These automated notifications are a courtesy provided by Company and do not relieve you of your independent obligation to communicate material changes to your members. Failure to provide adequate notice of material changes may expose you to chargebacks, disputes, or account review.

8D.4 Benefit Snapshot. We record a snapshot of the membership benefits at the time of each purchase for dispute resolution.

At the time of each membership purchase, Company records a snapshot of the membership tier name, price, billing frequency, and listed benefits as part of the order record (“Benefit Snapshot”). This Benefit Snapshot may be used as evidence in the event of a billing dispute, chargeback, or customer complaint. You acknowledge that the Benefit Snapshot reflects the benefits the member agreed to at the time of purchase and may be provided to payment processors or financial institutions as part of dispute resolution. You are responsible for ensuring that your membership listings are accurate at all times, as inaccurate listings may result in Benefit Snapshots that do not reflect your intended offerings.

8D.5 Membership Legal Terms at Checkout. You may require members to accept custom terms before purchasing.

You may configure custom Terms & Conditions that Consumers must accept before completing a membership purchase. When enabled, a checkbox requiring acceptance is displayed during the checkout process, and your full terms are available for review via a modal popup. By enabling this feature, you acknowledge that: (a) the Consumer enters into a direct legal agreement with you — not with Company; (b) Company records the Consumer’s acceptance (including timestamp, terms version, IP address, and a content hash of the terms) as part of the order record for audit purposes; (c) Company provides the technology to present, collect, and store terms acceptance, but does not draft, review, endorse, or assume liability for the content of your terms; and (d) you are solely responsible for ensuring your terms comply with applicable laws. Company provides an optional template as a courtesy starting point; this template does not constitute legal advice.

8E. Event Import Tool.

8E.1 Import from Third-Party Platforms. You may import event details from other ticketing platforms.

Our Platform provides an event import tool that allows you to import publicly available event details from third-party ticketing platforms, including but not limited to Eventbrite (“Import Tool”). The Import Tool extracts event information such as title, description, date, time, location, images, and ticket pricing from the specified event URL. Imported events are saved as drafts for your review and editing before publishing.

8E.2 Organizer Responsibility. You must own or be authorized to list the imported event.

By using the Import Tool, you represent and warrant that: (a) you are the rightful owner, creator, or authorized representative of the event being imported; (b) you have the legal right to list the event on our Platform and to use all associated content, including images and descriptions; (c) you will review and verify all imported information for accuracy before publishing, including ticket pricing, which may include third-party platform fees and must be adjusted accordingly; and (d) you accept sole responsibility for the accuracy, completeness, and legality of all imported event content. You may not use the Import Tool to import events that you do not own or have authorization to list.

8E.3 No Guarantees. Imported data may not be complete or accurate.

Company does not guarantee the accuracy, completeness, or reliability of data extracted from third-party platforms. Third-party platforms may change their data structures at any time, which may affect the quality of imported data. The Import Tool is provided as a convenience and is subject to rate limits. Company reserves the right to modify or discontinue the Import Tool at any time without notice.

8F. Embeddable Widget and Short Domains.

8F.1 Embeddable Ticket Widget. You may embed a ticket widget on external websites.

Our Platform provides an embeddable JavaScript widget that you may place on third-party websites to display your event details and ticket purchasing options. By using the embeddable widget, you: (a) accept sole responsibility for its placement and use on external websites, including compliance with the terms of service of any third-party website host; (b) acknowledge that Company is not responsible for the appearance, functionality, or availability of the widget on third-party websites; and (c) agree that the widget accesses our Platform in real-time and is subject to the same terms governing the Platform itself.

8F.2 Short Domains. You may use short domain URLs for marketing purposes.

Company provides optional short domain URLs (including but not limited to cigartix.com, bourbontix.com, and whiskytix.com) that redirect to pages on the Platform. These short domains are provided as a convenience for marketing, sharing, and print materials. Short domains are the property of Company and may not be used in any manner that misrepresents affiliation with or endorsement by Company. Company reserves the right to modify, add, or discontinue short domain availability at any time.

9. Taxes.

You are solely responsible for determining which, if any, sales, use, amusement, value added, consumption, excise and other taxes, duties, levies and charges (collectively, “Taxes”) apply to your use of the Organizer Services and to sales you make using the Organizer Services. It is your sole responsibility to collect and remit the correct amounts of all such Taxes to the applicable governmental authorities. We cannot give you legal or tax advice, so please be sure to check with your own legal and/or tax advisor about any applicable Taxes.

10. Representations and Warranties.

In addition to the representations and warranties throughout this Merchant Agreement, you represent and warrant to us, on behalf of yourself and the entity you represent (if applicable), that: (a) the entity you represent is properly organized and in good standing under applicable laws; (b) you have all the power and authority necessary to enter into this Merchant Agreement and to fulfill your obligations; (c) entering into and performing under this Merchant Agreement will not cause you to breach any laws, rules, court orders, or other agreements that you must follow; and (d) you have the full authority and legal power to bind the entity you represent to this Merchant Agreement.

11. Non-Exclusive Remedies and Collections.

Overdue amounts that you owe under this Merchant Agreement will bear interest at the lesser of one percent (1%) per month, compounded monthly, or the maximum amount permitted by applicable law. We have the right to pursue collection of any late and unpaid amounts and you must promptly reimburse us upon demand for all out-of-pocket costs (including reasonable attorneys’ fees and costs) incurred by us in collecting overdue amounts. Our rights and remedies in this Merchant Agreement are non-exclusive and cumulative.