Legal Terms » Terms of Service

Cigar & Bourbon Tickets Terms of Service

Effective Date: August 1, 2025
Last Updated: April 6, 2026

Welcome to the Cigar & Bourbon Tickets ticketing, registration, and membership platform (“Platform”). These Terms of Service (“Terms”) govern your use of our Platform, which is owned and operated by Cigar & Bourbon Tickets LLC (“Company”, “we”, “us”, or “our”), a limited liability company organized under the laws of the State of California, with its principal place of business at 8821 Aviation Blvd Unit 88271, Los Angeles, CA 90009 USA. By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Platform. To learn more about Cigar & Bourbon Tickets Legal Terms, click here.

1. Acceptance of Terms

By accessing or using our Platform, you affirm that you are at least 21 years of age and have the legal capacity to enter into this agreement. If you are using our Platform on behalf of an organization, you represent and warrant that you have the authority to bind the organization to these Terms. Individuals under the age of 21 are strictly prohibited from using this Platform.

2. Description of Service

(a) Platform Overview: Our Platform provides an online marketplace connecting event organizers (“Organizers”) with consumers (“Consumers” or “Attendees”) for cigar and bourbon events taking place in the United States. Through our Platform, Organizers can list events, sell tickets, offer memberships, and provide professional marketing services with integrated invoicing, while Consumers can browse, discover, and purchase tickets and memberships for those events. Organizers may also use the Platform’s invoicing tools to bill clients for services rendered, with payments processed through the same secure payment infrastructure.

(b) Marketplace Model: Cigar & Bourbon Tickets operates as a multi-vendor marketplace platform. We are not an event organizer, promoter, or venue operator. Organizers are independent entities who use our Platform to sell tickets, memberships, and services directly to Consumers. Each Organizer is solely responsible for their events, including the quality, safety, accuracy of event descriptions, and fulfillment of the experiences they advertise.

(c) Memberships: In addition to individual event tickets, Organizers may offer recurring memberships through our Platform. Memberships may include benefits such as access to exclusive events, discounted tickets, priority booking, or other perks as determined by the Organizer. Membership terms, including billing frequency, benefits, and cancellation policies, are set by each Organizer and will be clearly displayed on the membership listing page.

(d) Payment Processing: All payments on our Platform are processed through third-party payment processors. Depending on the Organizer’s connected payment account, your payment may be processed through Stripe via Stripe Connect or through PayPal via PayPal Commerce Platform. In both cases, your payment is processed directly through the Organizer’s connected payment account. Company does not receive, hold, or have access to the funds you pay to Organizers. Company collects a service fee on each transaction as described in Section 5 (Fees and Service Charges). Note: Recurring memberships require payment via Stripe; PayPal is available for ticket purchases and one-time membership purchases only.

(e) Account Authentication: Our Platform offers multiple ways to create an account and sign in, including email/password registration and social login through third-party authentication providers such as Facebook, Google, X (formerly Twitter), and Apple. When you use social login, you authorize the selected provider to share certain profile information (such as your name and email address) with us to create or access your account. Your use of social login is also subject to the respective provider’s terms of service and privacy policy.

3. User Obligations

(a) Account Registration: In order to use certain features of our Platform, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to keep your account credentials confidential. You are solely responsible for any activity that occurs under your account.

(a.1) Account Security and Recovery: We provide automated security features to help protect your account. When your password or email address is changed, we send a notification to the email address on file. If your email address is changed without your authorization, you may use the one-time revert link included in the notification to restore your original email address within 48 hours. Using the revert link will terminate all active sessions and trigger a password reset. These security measures are provided as a courtesy and do not guarantee protection against all forms of unauthorized access. You remain responsible for maintaining the security of your account credentials, including the email account associated with your Platform account.

(a.2) Account Deletion and Grace Period: You may delete your account at any time through your Account Details page. Upon initiating account deletion, your account enters a 7-day grace period during which your account is deactivated but your data is preserved. During this grace period, you may reactivate your account using the reactivation link included in the deletion confirmation email sent to your email address on file. If you do not reactivate within the 7-day grace period, the deletion becomes permanent and your personal data will be removed in accordance with our Privacy Policy. Permanent deletion cannot be reversed. Company reserves the right to retain certain data as required by law, for fraud prevention, or to enforce these Terms.

(b) Age Requirement: You must be at least 21 years of age to create an account, purchase tickets, purchase memberships, or otherwise use this Platform. By using our Platform, you represent and warrant that you are at least 21 years of age. We reserve the right to request proof of age at any time and to terminate accounts of users who do not meet this requirement.

(c) Compliance with Laws: You agree to comply with all applicable federal, state, and local laws, rules, and regulations while using our Platform. This includes but is not limited to compliance with age restrictions for the purchase and consumption of tobacco and alcoholic products.

(d) Prohibited Conduct: You may not use our Platform to engage in any unlawful, fraudulent, or abusive activities. You may not distribute, post, transmit, or otherwise make available any content that is harmful, offensive, or infringes upon the rights of others. You also agree not to interfere with the operation of our Platform, attempt to gain unauthorized access to any systems or data, engage in any activity that could compromise the security of our Platform, resell tickets in violation of an Organizer’s policies, create fake accounts or impersonate others, or use automated systems (bots, scrapers) to access the Platform without prior written consent.

4. Ticket Purchases

(a) Availability and Pricing: The availability of tickets and their prices are determined by the event Organizers. Company does not guarantee the availability of any tickets or their prices. All ticket prices displayed on the Platform are set by the Organizer. A service fee is added at checkout as described in Section 5.

(b) Payment: When you purchase tickets through our Platform, you agree to pay the specified price, including any applicable service fees and taxes. Payment is processed directly through the Organizer’s connected payment account (Stripe or PayPal). Company does not store your payment card information or PayPal account details. Your payment information is handled securely by the respective payment processor in accordance with applicable security standards.

(c) Order Confirmation and Tickets: Upon successful payment, you will receive an order confirmation and your ticket(s) via email. Tickets may include a QR code for event check-in purposes. You are responsible for safeguarding your tickets and QR codes. Unauthorized duplication or sharing of tickets may result in denied entry.

(d) Refunds and Cancellations: Refund and cancellation policies are determined by the event Organizers. Since payments are processed directly to the Organizer’s payment account, all refund requests must be directed to the Organizer. Company does not hold Organizer funds and cannot process refunds on behalf of Organizers. Company’s service fee is non-refundable unless otherwise required by applicable law. For more information, see our Organizer Refund Policy Requirements.

(e) Ticket Transfers: Our Platform provides a self-service ticket transfer feature that allows you to transfer a ticket to another person. You can initiate a transfer from your My Tickets page by entering the recipient’s name and email address. The recipient will receive a secure email with a link to accept or decline the transfer within 72 hours. If accepted, the ticket is reassigned to the recipient’s account. If declined or expired, the ticket remains with the original holder. Ticket transfers are a reassignment of the ticket to a different attendee and do not involve a refund or exchange of funds between you and Company. Event Organizers may disable ticket transfers or set a cutoff window (e.g., no transfers within a specified period before the event) at their discretion. These restrictions will be enforced by the Platform and reflected in the availability of the Transfer feature on your tickets. It is your responsibility to review any Organizer-specific transfer policies before completing a transfer. Company is not responsible for disputes between the original ticket holder and the transfer recipient. You may also update the name and phone number on a ticket through the Edit Info feature; however, the email address on a ticket can only be changed via the Transfer feature.

(f) Donation Tickets: Organizers may offer donation-type tickets that allow attendees to choose the amount they contribute. Organizers may set a minimum donation amount, suggested donation amounts, and an optional fundraising goal. The service fee described in Section 5 is calculated based on the actual donation amount chosen by the attendee. Organizers receive 100% of the donation amount; fees are paid by the donor on top of their donation. Donation amounts are subject to the Organizer’s refund policy as described in Section 4(d).

(g) Access-Controlled Tickets: Organizers may create password-protected tickets that require attendees to enter an access code before viewing or purchasing. Organizers are solely responsible for creating, distributing, and managing access codes. Company is not responsible for unauthorized sharing, misuse, or loss of access codes. Access codes do not guarantee ticket availability — tickets remain subject to capacity limits set by the Organizer.

(h) Group Discounts: Organizers may configure automatic group discounts that apply a percentage reduction when a minimum number of tickets are purchased in a single order. The discounted price applies per ticket when the minimum quantity is met. Group discounts are set by the Organizer and may be changed or removed at any time before purchase. The service fee described in Section 5 is calculated based on the discounted ticket price.

(i) Scheduled Ticket Sales: Organizers may set future on-sale dates for tickets. Tickets with future sale dates are visible on the event page but are not available for purchase until the scheduled start time. Company does not guarantee availability once tickets go on sale. Sale start times are based on the event’s designated time zone.

(j) Buy One Get One (BOGO) Promotions: Organizers may configure BOGO promotions that automatically add a companion ticket when qualifying tickets are purchased. BOGO companion tickets may be free or offered at a reduced price (flat discount or percentage off) as determined by the Organizer. Companion tickets are generated automatically during checkout and are subject to the same event terms as standard tickets. Companion tickets cannot be purchased independently — they are only available as part of a qualifying purchase. If a qualifying ticket is refunded or cancelled, any associated companion ticket is also cancelled. The service fee described in Section 5 applies to the companion ticket based on its actual price (which may be zero for free companions). BOGO promotions are subject to pool limits set by the Organizer and may be exhausted at any time.

(k) Private Events: Organizers may designate events as private, meaning they are not listed in public search results, category pages, or organizer profiles on the Platform. Private events are accessible only via a direct link that includes a secure access token provided by the Organizer. If you receive a private event link, you may not share, redistribute, or publish the link without the Organizer’s consent. Company is not responsible for unauthorized access to private events resulting from shared links. Attempting to access, discover, or enumerate private events through automated means, URL manipulation, or other unauthorized methods is a violation of these Terms and may result in account suspension.

4A. Marketing Services and Invoicing

(a) Overview: Certain Organizers on our Platform offer professional marketing services, consulting, sponsorship packages, and other services to businesses and individuals. Organizers may use the Platform’s built-in invoicing tools to bill clients (“Invoice Recipients”) for services rendered. Company provides the invoicing infrastructure and payment processing tools but is not a party to any service agreement between the Organizer and the Invoice Recipient.

(b) Service Fulfillment: Organizers are solely responsible for the scope, quality, delivery, and fulfillment of any services they offer and invoice for through the Platform. Company does not guarantee, endorse, or assume any responsibility for the services offered by Organizers. Company has no obligation to mediate, arbitrate, or resolve disputes between Organizers and Invoice Recipients regarding the nature, quality, timeliness, or completeness of services rendered.

(c) Payment: When you receive an invoice from an Organizer and make a payment through the Platform, your payment is processed directly through the Organizer’s connected Stripe account. Company does not hold or have access to invoice funds paid to Organizers. A service fee is added at checkout as described in Section 5.

(d) Refunds and Disputes: All refund requests and service disputes related to invoiced services must be directed to the Organizer who issued the invoice. Company does not hold Organizer funds and cannot process refunds for invoiced services on behalf of Organizers. Company’s service fee on invoice payments is non-refundable unless otherwise required by applicable law. Company is not responsible for any losses, damages, or costs arising from disputes between Organizers and Invoice Recipients.

4B. Directory Listings and Plan Tiers

(a) Plan Tiers: Organizers may select between two plan tiers for their account: the Ticketing tier, which is the default and provides full transaction processing through the Platform, and the Directory tier, which provides a paid listing on the Platform without on-Platform transaction processing. Organizers may switch between tiers from their dashboard at any time, subject to the conditions described in this Section 4B.

(b) Directory Tier Description: Under the Directory tier, an Organizer’s event listings remain visible on the Platform and continue to receive search placement, SEO indexing, organizer profile inclusion, and social sharing capabilities. However, ticket purchases are not processed through the Platform. Instead, each event listing displays a redirect link to an external URL designated by the Organizer (such as Eventbrite, Ticketmaster, or the Organizer’s own website), where the actual ticket transaction takes place. Company is not a party to and has no responsibility for transactions completed through any external URL linked from a Directory listing.

(c) Directory Tier Billing: Directory listings are offered under one of two billing options selected by the Organizer at the time of switching:

• Monthly Subscription: A recurring monthly fee, set by Company and displayed in the Organizer’s dashboard at the time of switching, entitles the Organizer to unlimited Directory listings during the active subscription period.
• Per-Event: A one-time fee per event listing, with a discounted promotional rate for the Organizer’s first per-event listing and a standard rate for all subsequent per-event listings. Promotional first-event pricing is limited to one (1) instance per Organizer regardless of subsequent tier switches. A per-event listing remains active from the date of purchase until the event’s scheduled end date, after which the listing is automatically moved to draft status and the Organizer is notified by email that the listing has expired.

(d) Pricing and Modification: Current Directory tier pricing is displayed in the Organizer’s dashboard at Settings → Billing & Plan at all times. Company reserves the right to modify Directory tier pricing with 30 days’ advance notice to active subscribers. Pricing modifications will not affect transactions that have already been completed; subscription pricing modifications will take effect at the start of the next billing period after the notice period.

(e) Cancellation and Refunds: Monthly Directory subscriptions may be cancelled at any time. Cancellation takes effect at the close of the current billing period; no pro-rated refund is provided for the partial period. Per-event Directory fees are non-refundable. Listings paid for under the per-event option remain active through the event’s end date even if the Organizer subsequently switches tiers, cancels, or otherwise terminates their account.

(f) Organizer Obligations on Directory Tier: Organizers are solely responsible for the accuracy, lawfulness, and continued availability of any external URL provided in a Directory listing. Organizers represent and warrant that any URL submitted (i) does not violate applicable laws, (ii) does not infringe upon the rights of any third party, (iii) does not direct users to malicious, deceptive, or fraudulent content, and (iv) leads to a legitimate purchase or registration page for the event being listed. Company reserves the right, at its sole discretion, to remove or suspend any Directory listing where the external URL is broken, malicious, deceptive, or otherwise non-compliant with these Terms, with or without notice. The Organizer remains responsible for any fees already paid for such listings.

(g) Switching Tiers — Effects on Existing Data: When an Organizer switches from Ticketing to Directory:

• Existing events with paid attendees on dates that have not yet passed enter a "grandfathered" state in which existing ticket holders retain the ability to check in to the event using their issued tickets and QR codes. New ticket purchases through the Platform are blocked for these grandfathered events; new buyers must use the external URL if one is provided.
• All other events, customer records, order history, attendee data, loyalty program data, memberships, and venue bookings are preserved in Company’s database but are hidden from the Organizer’s dashboard during the Directory tier phase. This data is restored to the dashboard when the Organizer switches back to the Ticketing tier.
• Recurring memberships and venue booking subscriptions previously sold to Consumers under the Ticketing tier continue to be honored, but no new memberships or venue bookings may be sold while the Organizer is on the Directory tier.

(h) Switching Back to Ticketing: Switching from Directory to Ticketing requires the Organizer to have an active and approved payment processor connection (Stripe Connect). Upon successful switch, the Organizer’s full Ticketing-tier toolkit is restored, previously hidden data reappears in the dashboard, and active per-event Directory listings remain live through their event’s end date as described in subsection (e). External URLs on existing events are retained as data but are no longer used to render the event page; the standard Platform checkout flow resumes.

(i) Subscription Failure: If a Monthly Directory subscription fails to renew due to declined payment or other reason, Company will attempt to notify the Organizer and re-process payment over a defined recovery period. If the subscription cannot be successfully renewed during the recovery period, the Organizer’s tier will be transitioned to a suspended state in which event listings are unpublished. The Organizer may restore the listings at any time by updating their payment method or by switching back to the Ticketing tier (subject to the Stripe Connect requirement in subsection (h)).

(j) No Endorsement of External Platforms: Company does not endorse, recommend, or assume any responsibility for the external platforms, websites, or services to which Directory listings may link. Consumers who follow an external link from a Directory listing are subject to the terms of service, privacy policy, and refund policy of that external platform. Company has no obligation to mediate, arbitrate, or resolve disputes between Consumers and external platforms.

5. Fees and Service Charges

(a) Service Fee: Company charges a service fee of 3.4% + $0.99 per transaction on each ticket purchase, membership purchase, or invoice payment. This service fee is paid by the Consumer (or invoice recipient) and is added to the ticket price, membership price, or invoice total at checkout. The service fee covers the use of the Platform, transaction processing, customer support infrastructure, and platform maintenance.

(b) Association Member Rates: Company may enter into partnership agreements with industry trade associations (“Association Partners”) under which verified members of those associations receive a reduced service fee rate on transactions involving their events, memberships, and invoices. The reduced rate is negotiated between Company and the Association Partner and may vary by association. The reduced service fee is paid by the Consumer and is displayed at checkout. Organizers may claim their association membership through their Dashboard settings. Reduced rates activate upon claim submission and are subject to background verification by Company. If verification fails, the standard service fee rate will apply. Association member rates are valid for the duration of the Organizer’s active membership with the Association Partner and are subject to renewal. Company reserves the right to modify or discontinue association partnership terms with 30 days’ advance notice.

(c) Organizer Payouts: Organizers receive 100% of the ticket price, invoice amount, and donation amount they set, regardless of whether standard or association member rates apply. For recurring memberships, organizers receive virtually 100% of the membership price — Stripe applies a nominal billing usage fee of approximately 0.7% on recurring charges, which is deducted from the Organizer’s payout. CBT does not deduct any platform commission from the Organizer’s price. The service fee is collected separately from the Consumer (or invoice recipient) and does not reduce the Organizer’s revenue. Payment processing fees charged by Stripe or PayPal are the responsibility of the Organizer as outlined in their respective payment processor agreements.

(d) Fee Disclosure: The service fee will be clearly displayed to the Consumer during the checkout process before the purchase is completed. The total amount charged, including the ticket/membership price and the service fee, will be shown on the order summary.

(e) Fee Changes: Company reserves the right to modify its service fee structure with 30 days’ advance notice to Organizers. Fee changes will not affect transactions that have already been completed.

5A. Association Partnership Terms

(a) Partnership Agreements: Company may enter into partnership agreements with industry trade associations, advocacy groups, and similar organizations (“Association Partners”) to provide reduced service fee rates to their verified members. Partnership terms, including specific fee rates, are established through a separate written agreement between Company and the Association Partner.

(b) Logo and Branding Usage: Upon entering into a partnership agreement, Association Partners grant Company a non-exclusive, royalty-free, worldwide license to use, display, and reproduce the Association Partner’s name, logo, trademarks, and related branding materials on Company’s website, marketing materials, partner directories, social media channels, and promotional content for the purpose of identifying the Association Partner as an official partner and promoting the partnership program. This license remains in effect for the duration of the partnership agreement. Upon termination of the partnership, Company will remove the Association Partner’s branding from its active marketing materials within 30 days of termination, though references may persist in historical or archived content. The Association Partner retains all ownership rights in its trademarks and branding materials.

(c) Co-Marketing: Either party may create co-branded materials (such as partnership announcements, member communications, and promotional graphics) with the prior written approval of the other party. Neither party shall issue press releases or public statements about the partnership without the other party’s prior written consent.

(d) Term and Termination: Association partnerships remain in effect for the term specified in the partnership agreement. Either party may terminate the partnership with 30 days’ written notice. Upon termination: (i) active association member rates will revert to the standard service fee rate at the end of the current billing period; (ii) Company will cease displaying the Association Partner’s branding as described in Section 5A(b); and (iii) existing verified memberships will expire according to their individual expiration dates without renewal capability.

6. Memberships

(a) Membership Purchases: Certain Organizers on our Platform offer recurring memberships with various benefits. When you purchase a membership, you are entering into a recurring payment arrangement with the Organizer. The membership terms, including pricing, billing frequency (monthly, annually, etc.), and included benefits, are set by the Organizer and displayed on the membership listing page. Recurring memberships are processed through Stripe. One-time membership purchases may be processed through either Stripe or PayPal, depending on the Organizer’s configuration and your selected payment method.

(b) Auto-Renewal and Billing: Memberships automatically renew at the end of each billing cycle unless canceled by you prior to the renewal date. By purchasing a membership, you authorize recurring charges to your payment method at the intervals specified by the membership plan. You will receive a billing reminder before each renewal.

(c) Cancellation: You may cancel your membership at any time through your account dashboard on the Platform. Cancellation takes effect at the end of the current billing period. You will retain full access to membership benefits through the end of the period you have already paid for, and no further charges will be made to your payment method. No partial or pro-rated refunds will be issued for the remaining period unless otherwise specified by the Organizer or required by applicable law. The Organizer retains the right to immediately revoke membership access in connection with a refund or for violation of their terms, house rules, or applicable law.

(d) Membership Changes: Organizers may modify membership benefits, pricing, or terms from time to time. All such changes are governed by the following rules:

• Current Cycle Protection: The membership benefits in effect at the time your most recent billing cycle was charged are guaranteed through the end of that billing period. No changes made by an Organizer will reduce or alter the benefits you are entitled to during a billing period you have already paid for.
• Changes at Renewal: Any modifications to membership benefits, pricing, or terms take effect at the start of your next billing cycle. You will receive a notification prior to your next renewal date informing you of any material changes.
• Acceptance by Renewal: If your membership renews after a change notification has been sent, your continued subscription constitutes acceptance of the updated terms. If you do not agree with the changes, you may cancel your membership before your next renewal date to avoid being charged under the updated terms.
• Benefit Snapshot: At the time of your initial membership purchase, Company records a snapshot of the membership tier, price, billing frequency, and listed benefits as part of your order record. This snapshot serves as the reference point in the event of a billing dispute.
• No Obligation by Company: Company facilitates the technology for membership management, change notifications, and benefit snapshots, but is not responsible for the delivery, modification, or fulfillment of membership benefits. All benefit-related obligations rest solely with the Organizer.

(e) Organizer Responsibility: Organizers are solely responsible for fulfilling membership benefits, managing member communications, and honoring the terms of their membership offerings. Company is not responsible for the delivery of membership benefits.

(f) Membership Legal Terms at Checkout: Organizers may configure custom Terms & Conditions that Consumers must accept before completing a membership purchase. When enabled, a checkbox requiring acceptance is displayed during the checkout process, and the full terms are available for review via a modal popup. By checking the acceptance box, the Consumer enters into a direct legal agreement with the Organizer — not with Company. Company records the Consumer’s acceptance (including timestamp, terms version, IP address, and a content hash of the terms) as part of the order record for audit purposes. Company provides the technology to present, collect, and store terms acceptance, but does not draft, review, endorse, or assume liability for the content of any Organizer’s membership terms. Company provides an optional template as a courtesy starting point; this template does not constitute legal advice. Organizers are solely responsible for ensuring their terms comply with applicable laws.

6A. Rewards & Loyalty Programs

(a) Overview: Organizers on our Platform may offer rewards and loyalty programs (“Rewards Programs”) to incentivize repeat ticket purchases. When an Organizer enables a Rewards Program, Consumers who purchase tickets with a valid phone number are automatically enrolled. Rewards Programs are created, managed, and funded entirely by the Organizer. Company provides the technology infrastructure to operate Rewards Programs but does not fund, guarantee, or assume liability for any rewards, discounts, or perks offered by Organizers.

(b) Points and Tiers: Consumers earn points based on their spending with each Organizer at a rate set by that Organizer. As Consumers accumulate spend, they may advance through reward tiers (e.g., Bronze, Silver, Gold, Platinum, Diamond) that unlock increasing ticket discounts and additional perks. Tier names, spend thresholds, discount percentages, and perks are determined solely by each Organizer and may be modified at any time. Advancement to a higher tier is based on cumulative spend and is calculated automatically by the Platform.

(c) Discounts: Tier-based discounts are applied automatically at checkout. When a Consumer qualifies for multiple discounts (e.g., rewards tier discount, membership discount, early bird pricing, or promotional coupon), the Platform applies whichever discount results in the lowest price for the Consumer. Rewards discounts reduce the ticket price paid by the Consumer; the service fee described in Section 5 is calculated based on the discounted price.

(d) Independence of Programs: Each Organizer operates an independent Rewards Program. Points, spend, and tier status earned with one Organizer do not transfer to or apply toward another Organizer’s program. Consumers may be enrolled in multiple Organizers’ programs simultaneously.

(e) Modifications and Termination: Organizers may modify or discontinue their Rewards Program at any time, including changing tier thresholds, discount percentages, point values, or available perks. Company may modify or discontinue the Rewards Program feature on the Platform at any time. Points have no cash value and cannot be transferred, sold, or exchanged outside of the Platform. Accrued points and tier status may be forfeited if the Organizer discontinues their program.

(f) Notifications: The Platform may send you email and/or SMS notifications related to your rewards activity, including tier upgrade congratulations, points summaries, and program updates. You may manage your notification preferences in your account settings.

6B. Venue Bookings

(a) Overview: Organizers may offer bookable spaces (“Spaces”) through the Platform, such as private rooms, patios, VIP lounges, or other reservable areas within their venue. Consumers may browse available Spaces, select a date and time, and complete a reservation (“Booking”) with payment processed through the Organizer’s connected Stripe account.

(b) Organizer Responsibility: Organizers are solely responsible for the accuracy of Space descriptions, availability, pricing, capacity, and fulfillment of Bookings. Company provides the technology infrastructure for Booking management but does not guarantee the quality, availability, or suitability of any Space.

(c) Payment and Fees: Booking payments are processed through Stripe Connect using the same Direct Charges model described in Section 5. The Organizer receives 100% of the Booking price. The service fee described in Section 5 is added at checkout and paid by the Consumer. Booking payments are subject to the same payout timing as ticket sales.

(d) Cancellations and Refunds: Booking cancellation and refund policies are determined by each Organizer. Since Booking payments are processed directly to the Organizer’s Stripe account, all refund requests must be directed to the Organizer. Company’s service fee is non-refundable unless otherwise required by applicable law.

(e) Confirmation and Communications: Upon successful Booking, the Consumer receives an automated confirmation email. The Platform may also send automated reminder and cancellation emails on behalf of the Organizer. The Organizer may send additional communications related to the Booking through the Platform’s messaging tools.

7. Paid Promotional Placements

(a) Overview: Our Platform offers optional paid promotional placements (“Promotions”) that allow Organizers to increase the visibility of their events. Promotions are a separate, paid service offered by Company and are not included with standard event listings. Promoted events are displayed in premium positions on the Platform and are identified with a “Promoted” badge to ensure transparency for Consumers.

(b) Types of Promotions: Company may offer multiple types of promotional placements, including but not limited to: homepage pinned positions, promoted event carousels, and city page spotlight placements. The availability, pricing, and duration of each placement type are displayed at the time of purchase within the Organizer’s Dashboard.

(c) Pricing and Payment: Promotion fees are charged at the time of purchase via Stripe. The price displayed at checkout includes all applicable fees. Promotion fees are separate from and in addition to any service fees charged on ticket sales.

(d) Activation and Duration: Promotions activate immediately upon successful payment. Each promotion runs for the exact duration of the plan selected (e.g., 7 days, 14 days, or 30 days) from the moment of activation. Promotions are automatically deactivated upon expiration.

(e) Fairness and Limits: To ensure fair visibility for all Organizers, Company enforces the following limits: (i) a maximum of three (3) active promotions per Organizer at any time; (ii) only one (1) promotion per placement type per Organizer; (iii) only one (1) promotion per event across all placement types; and (iv) automatic rotation of promoted events within each placement type. Company reserves the right to modify these limits at any time.

(f) Refunds: Promotion fees are non-refundable once the promotion has been activated. If an Organizer’s account is paused or suspended, active promotions will be paused but will not be refunded or extended. If Company removes a promotion due to a policy violation, no refund will be issued.

(g) Promoted Badge Disclosure: All promoted events display a visible “Promoted” badge to ensure Consumers can distinguish paid placements from organic listings. This disclosure is required by Company policy and may not be circumvented by Organizers.

(h) Social Media Cross-Promotion Perk: Select premium promotional plans may include, as an added benefit, automated cross-promotion of the Organizer’s event on Company’s official social media channels (including but not limited to Facebook and Instagram). This cross-promotion is provided as a complimentary courtesy perk and is not a guaranteed service. Company reserves the right to modify, delay, decline, or discontinue this benefit at any time, for any reason, without notice. The failure to post, any delay in posting, the removal of a post, or the discontinuation of this perk does not constitute a breach of service, does not affect the value or validity of the purchased promotional placement, and does not qualify the Organizer for any refund, credit, or compensation. Company retains sole discretion over the content, timing, format, and duration of any social media posts made under this perk.

8. AI-Powered Features

(a) Smart Chat: Our Platform offers an AI-powered chat assistant (“Smart Chat”) that provides automated responses to common questions based on our Help Center knowledge base. Smart Chat is provided for informational convenience only and does not constitute professional, legal, or financial advice. Smart Chat responses are generated by a third-party artificial intelligence service (Anthropic) and may not always be accurate or complete.

(b) Limitations: Company does not guarantee the accuracy, completeness, or reliability of Smart Chat responses. For account-specific issues, payment disputes, or complex inquiries, users should contact human support through the appropriate channels described in our Help Center.

(c) Data Processing: Questions submitted to Smart Chat may be processed by third-party AI service providers. By using Smart Chat, you consent to the transmission of your query content to these providers for the purpose of generating a response. See our Privacy Policy for additional details on how this data is handled.

(d) AI Event Description Generator: Our Platform provides Organizers with an AI-powered tool that generates event descriptions based on event details such as title, category, venue, and date. This tool is powered by a third-party artificial intelligence service (Anthropic) and is provided as a convenience to assist with event creation. Generated descriptions are suggestions only — Organizers are solely responsible for reviewing, editing, and ensuring the accuracy and appropriateness of all event content before publishing. Company does not guarantee the quality, accuracy, or suitability of AI-generated content. By using this feature, Organizers consent to the transmission of event details to the third-party AI service provider for the purpose of generating a description.

(d.1) AI Event Planning Assistant: Our Platform provides Organizers with an AI-powered event planning assistant (“AI Assistant”) accessible from their vendor dashboard. The AI Assistant provides personalized recommendations on event pricing, marketing strategy, event descriptions, and platform feature usage by accessing the Organizer’s event data, including event names, dates, venues, ticket tiers, pricing, attendee counts, and event descriptions. The AI Assistant is powered by a third-party artificial intelligence service (Anthropic) and is provided for informational convenience only. AI Assistant recommendations do not constitute professional, legal, financial, or business advice. Company does not guarantee the accuracy, completeness, or suitability of any recommendations generated by the AI Assistant. Organizers are solely responsible for all business decisions made based on AI Assistant recommendations. Conversations with the AI Assistant are stored in our database and associated with the Organizer’s vendor account. Organizers may delete their conversation history at any time. By using the AI Assistant, Organizers consent to the transmission of their event data and conversation content to the third-party AI service provider for the purpose of generating responses. The AI Assistant is subject to daily usage limits and may be modified or discontinued at any time.

(e) Event Import Tool: Our Platform provides Organizers with the ability to import event details from third-party ticketing platforms, including but not limited to Eventbrite (“Import Tool”). The Import Tool extracts publicly available event information (such as title, description, date, time, location, images, and ticket pricing) from the specified event URL. Imported events are saved as drafts for Organizer review before publishing. By using the Import Tool, Organizers represent and warrant that: (i) they are the rightful owner or authorized representative of the event being imported; (ii) they have the right to list the event on our Platform; (iii) they will review and verify all imported information, including ticket pricing, for accuracy before publishing; and (iv) they accept sole responsibility for the accuracy and completeness of all imported event content. Company does not guarantee the accuracy, completeness, or reliability of data extracted from third-party platforms. Imported ticket pricing may include third-party platform fees and must be verified by the Organizer before publishing. The Import Tool is subject to rate limits and may be modified or discontinued at any time.

9. Social and Community Features

(a) Guest Lists: Certain events may feature a social guest list that displays the names of attendees who have opted in. By opting in to a guest list, you consent to your name being visible to other attendees and visitors of that event page. You may manage your guest list visibility preferences through your account settings.

(b) Photo Wall: Certain events may feature a shared photo gallery (“Photo Wall”) where attendees and Organizers can upload and view event photos. By uploading photos to a Photo Wall, you grant Company and the event Organizer a non-exclusive, royalty-free license to display those photos on the Platform in connection with the event. You represent and warrant that you have the right to share any photos you upload and that the photos do not infringe upon the rights of any third party.

(c) Event Reporting: Users may report events they believe violate our Terms of Service or Community Guidelines using the report mechanism on the event page. Reports are reviewed by our team and the identity of the reporting user is kept confidential. Company reserves the right to take any action it deems appropriate in response to reports, including removing event listings or suspending Organizer accounts.

10. User Content and Interactions

(a) User Content: You may have the opportunity to submit reviews, comments, photos, or other content (“User Content”) through our Platform. You retain ownership of your User Content but grant Company a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your User Content in connection with the operation of the Platform.

(b) Content Standards: All User Content must comply with our Community Guidelines. Company reserves the right to remove any User Content that violates these Terms or our Community Guidelines without notice.

(c) Favorites and Follows: Our Platform allows you to follow Organizers and save events to your favorites. These features are provided for your convenience and do not create any relationship or obligation between you and the Organizer beyond the standard terms of this agreement.

10A. Third-Party Integrations and Social Media Auto-Posting

(a) Third-Party Service Integrations: Our Platform offers optional integrations with third-party services including but not limited to Meta (Facebook and Instagram), Twilio (SMS), and Mailchimp (email). By connecting a third-party service to your account, you authorize Company to interact with that service on your behalf as necessary to provide the requested functionality. Your use of third-party services remains subject to those services’ respective terms and conditions.

(b) Social Media Auto-Posting: Organizers may connect their Facebook Page and/or Instagram Business account to enable automatic posting of event details when events are published on the Platform. By enabling auto-posting, you authorize Company to publish event information (including title, date, venue, description, ticket link, and featured image) to your connected social media accounts. You are solely responsible for the content posted through this feature and for compliance with Meta’s terms of service and community standards.

(c) Disconnection and Data: You may disconnect third-party integrations at any time through your Dashboard settings. Disconnecting removes Company’s authorization to interact with the third-party service but does not delete content already posted to those platforms. Previously posted content must be managed directly on the respective third-party platform.

(d) Embeddable Ticket Widget: Our Platform provides Organizers with an embeddable JavaScript widget that can be placed on third-party websites to display event details and ticket purchasing options. By using the embeddable widget, Organizers accept sole responsibility for its placement and use on external websites, including compliance with the terms of service of any third-party website host. Company is not responsible for the appearance, functionality, or availability of the widget on third-party websites. The widget accesses our Platform in real-time and is subject to the same terms governing the Platform itself.

(e) Short Links and Short Domains: Company provides optional short domain URLs (including but not limited to cigartix.com, bourbontix.com, and whiskytix.com) that redirect to pages on the Platform. These short domains are provided as a convenience for marketing, sharing, and print materials. Company reserves the right to modify, add, or discontinue short domain availability at any time. Short domains are the property of Company and may not be used in any manner that misrepresents affiliation with or endorsement by Company. All short domain URLs are subject to the same terms governing the Platform itself.

10B. SMS Communications and A2P 10DLC Compliance

(a) Consent. By providing your mobile phone number and opting in to receive SMS messages from the Platform or an Organizer, you give your express written consent to receive automated text messages at the number provided. Consent is not a condition of any purchase. Consent may be granted at checkout, at the point of opt-in for marketing messages, or by texting a designated keyword to a Platform-controlled number.

(b) Message Types. SMS messages you may receive include: order confirmations, ticket and membership delivery, event reminders and updates, membership renewal notices, rewards tier notifications, support ticket replies, and, if you have separately opted in to marketing communications, promotional messages from the Platform or Organizers you have purchased from. Marketing SMS requires separate express written consent in addition to any consent provided for transactional messages.

(c) Frequency. Message frequency varies based on event activity and rewards activity. You may receive approximately one to four messages per event, plus periodic transactional and rewards messages.

(d) Rates. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

(e) Opt-Out. You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for help. After opting out, you will receive a confirmation message and will not receive further automated SMS from the affected sender. Opting out of marketing SMS does not affect transactional messages necessary to fulfill your transactions; you may opt out of transactional SMS by contacting support, although doing so may affect your ability to receive ticket delivery and event-day communications.

(f) Delivery Paths. SMS messages are delivered via one of three paths in priority order based on Organizer configuration: (i) the Organizer’s own Twilio account, (ii) the Platform’s registered toll-free number (888) 623-8399 via Twilio under our A2P 10DLC registration, or (iii) carrier email-to-SMS gateways as a legacy fallback. Deliverability and supported features may vary by delivery path.

(g) Records. Company maintains records of SMS opt-in consent, including timestamp and the disclosure shown at the point of opt-in, and records of opt-out requests. These records are retained as required by applicable law and carrier requirements.

(h) Compliance. Use of the Platform’s SMS features is subject to the Telephone Consumer Protection Act (TCPA), the Federal Communications Commission’s rules, the CTIA Messaging Principles and Best Practices, and applicable carrier requirements including A2P 10DLC registration. Organizers who connect their own Twilio account (BYOT) are independently responsible for their own A2P registration and TCPA compliance with respect to messages sent from their account.

11. Intellectual Property

Our Platform and its content, including but not limited to text, graphics, logos, images, software, and the arrangement thereof, are the intellectual property of Company and its licensors. You may not reproduce, modify, distribute, or create derivative works based on our Platform without obtaining prior written permission from Company. For concerns regarding intellectual property infringement, please see our Trademark & Copyright Policy.

12. Disclaimer of Warranties

OUR PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. COMPANY MAKES NO WARRANTY REGARDING THE QUALITY, ACCURACY, OR RELIABILITY OF ANY EVENTS, TICKETS, MEMBERSHIPS, OR SERVICES OFFERED BY ORGANIZERS THROUGH THE PLATFORM.

13. Limitation of Liability

(a) IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR PLATFORM, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) COMPANY’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT OF SERVICE FEES PAID BY YOU TO COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

(c) COMPANY IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF ORGANIZERS, INCLUDING BUT NOT LIMITED TO EVENT CANCELLATIONS, CHANGES TO EVENT DETAILS, QUALITY OF EVENTS, FAILURE TO DELIVER MEMBERSHIP BENEFITS, FAILURE TO DELIVER OR ADEQUATELY PERFORM MARKETING OR OTHER SERVICES INVOICED THROUGH THE PLATFORM, INVOICE DISPUTES, REFUND DISPUTES, OR ANY PERSONAL INJURY OR PROPERTY DAMAGE OCCURRING AT EVENTS.

14. Indemnification

You agree to indemnify and hold Company and its members, managers, officers, employees, and agents harmless from any claims, losses, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising out of or in connection with: (a) your use of our Platform; (b) any violation of these Terms; (c) your User Content; (d) your interaction with Organizers or attendance at events; or (e) your violation of any applicable law or regulation.

15. Dispute Resolution

(a) Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of California and applicable federal laws of the United States, without regard to conflict of laws principles.

(b) Arbitration: Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted in Los Angeles, California, or at a mutually agreed location.

(c) Class Action Waiver: You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, collective action, or representative proceeding.

(d) Small Claims Exception: Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court’s jurisdictional limits.

16. Modification of Terms

Company reserves the right to modify these Terms at any time. Material changes will be communicated to registered users via email or through a notice on the Platform at least 30 days prior to the effective date. Your continued use of our Platform after the effective date of revised Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must discontinue use of the Platform.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deemed severable from the rest of the Terms, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Statement, Community Guidelines, and any other policies referenced herein, constitute the entire agreement between you and Company regarding your use of our Platform and supersede any prior agreements or understandings, whether written or oral.

19. Contact Information

If you have any questions or concerns about these Terms, please contact us at: